October 12, 2017
Congratulations! You took the first step in taking charge of your health and applied for Medicaid. Maybe you visited one of the many Medicaid application centers across Louisiana. Or maybe you went to Healthy.LA.gov and applied online.
But now you’re wondering, “Now what?”
First, the Louisiana Department of Health will review your application to see if you are eligible. You will usually be notified within 45 days of applying. If you are applying for Medicaid because of a disability, it may take longer – up to 90 days.
Once they have made a decision, they will mail a letter to the address you put on your application.
- If you are not eligible for Medicaid
If you disagree, you have the right to ask for a Fair Hearing. To request a Fair Heating, call or write to your local Medicaid office. You may also write directly to Louisiana Department of Health, Bureau of Appeals at P.O. Box 4183, Baton Rouge, LA 70821-4183.
- If you are eligible for Medicaid
You will get a welcome packet from your health plan within 10 days. The welcome packet will include your member ID card. It will also have info about your benefits, health programs and incentive programs. Within a couple of weeks, your health plan will call to welcome you and answer any questions you may have.
During the first 90 days in Medicaid, you can change health plans for any reason. To do so, call 1-855-229-6848, Monday through Friday, from 8 a.m. to 5 p.m. (How do you choose the best Medicaid health plan for you? Find out three key things to look for.)
Finally, it’s a great idea to make an appointment with your primary care provider (PCP). This is most important if you have never seen them before. Your PCP will be your partner in managing your health and helping you get the care you need. If you didn’t already have a PCP, your health plan will assign one for you. You can change PCPs at any time by calling your health plan.