Resources for Flood Victims

August 16, 2016

Last Updated Aug. 26, 4 p.m.

For information specific to the Acadiana area, visit our Flood Resources for Acadiana page.

This page provides information on regional rescue efforts, recovery assistance programs and volunteer opportunities, as well as resources for medical needs and locations of shelters, distribution centers and pet shelters. Click below to jump to the desired section:


Regional Rescue Efforts

  • For those in need of rescue in Ascension Parish: 225-621-8360
  • For those in need of rescue in Baker: 225-778-0300
  • For those in need of rescue in Baton Rouge: 225-389-5000
  • For those in need of rescue in Central: 225-367-1254
  • For those in need of rescue in East Baton Rouge: 225-389-2100
  • For those in need of rescue in Livingston Parish: 225-686-3996 or 225-686-3066
  • For those in need of rescue in  St. Helena Parish: 225-222-4413 – press 0

Shelter Locations

For the latest list of open shelters visit the websites of the Office of the GovernorWAFB or WBRZ.

Anyone evacuating to a Red Cross reception center should bring essential items for each member of the family, as possible:

  • Prescriptions and emergency medications
  • Foods that meet unusual dietary requirements
  • Identification to show residence is in affected area and important personal documents
  • Hygiene supplies and other comfort items
  • Supplies needed for children and infants, such as diapers, formula and toys
  • Special items for family members who are elderly or disabled
  • Chargers for any electronic devices you bring with you

Shelter at Home Program

The Shelter at Home program will enable eligible individuals or families whose homes were damaged in the August flooding to take shelter in their own homes while they rebuild, instead of having to stay in a hotel, rental or mass shelter. The state of Louisiana will publicize the website and phone number for this program on or before Monday, August 29, 2016.

Other Shelters (click to expand)

Shelters for Children with Special Needs

Pediatria HealthCare is serving as shelter for medically fragile children. Children with medical needs can shelter in the facility with a family member. Please contact a staff member at 225-364-3630 for assistance. Pediatria Healthcare’s address is 8894 Airline Highway, Suite A // Baton Rouge, LA 70815

Medical Needs Shelters

An evacuation shelter for people with special medical conditions only is now open on the LSU campus in Baton Rouge. This shelter is designed for individuals who are homebound, chronically ill or who have disabilities and are in need of medical or nursing care, and have no other place to receive care. Those seeking shelter will be screened by nurses to determine the level of care needed. Only people who meet admission criteria can be sheltered. To access the shelter, a patient or caregiver must first call this triage line phone number: 225-578-6383

A Medical Special Needs Shelter is open at the LSU Fieldhouse. The Medical Special Needs Shelter does not provide emergency services, but is instead a shelter for those who have chronic medical conditions and particular special needs that cannot be accommodated in a general-population shelter. The Medical Special Needs Shelter will not be available to the general public, but only to those with special medical needs.

For those looking for family members in shelters/hospitals 

A Facebook group has formed to help people find family members who may have been taken to one of the many shelters currently open in the area.

Ochsner has established a hotline for family members needing information on the new location of a patient. Family can call 504-842-3198 and will need to provide a patient’s date of birth to receive information about their condition and location. If the patient has not yet been moved, they will receive condition and an update on the intended location and potential arrival time.

Register yourself as “Safe and Well” through the Red Cross website by clicking on the “List Myself as Safe and Well” button to register yourself on the site.

You can also use the “I’m Safe” button on the Red Cross Emergency App, which is free and can be found in the app store for someone’s mobile device by searching for “American Red Cross” or by going to redcross.org/apps.

For those in need of temporary housing

Airbnb is waiving service fees for those affected by the flooding across southeast Louisiana who check in between August 14 and September 4. Available homes can be found here.


Meal and Water Distribution Centers

Livingston Parish

Livingston Parish with the aid of the Louisiana Army and Air National Guard and the American Red Cross, have opened up sites to assist in the distribution of MREs and water. These MRE and water distribution sites are open from 9 a.m. – 6 p.m. starting on August 17 and can be found at the following locations:

  • Live Oak Elementary, 35194 Old LA Hwy 16, Denham Springs, 70706, 225-665-6702
  • Denham Springs High School, 1000 N. Range Ave., Denham Springs, 70726, 225-665-8851
  • Bass Pro Shops – Denham Springs, 175 Bass Pro Blvd., Denham Springs, 70726, 225-271-3100
  • Satsuma Community Center, 28975 South Satsuma Rd., Livingston, 70754, 225-686-1111
  • American Legion Springfield, 26200 LA-43, Springfield, 70162, 225-294-5838

EAST FELICIANA EMERGENCY OPERATIONS CENTER

Distribution sites have been implemented to meet the needs of those who have been affected due to flooding and are in need of meals and water. The sites will be at 9414 Plank Road (The Early Learning Center) and 12305 Jackson St/Clinton La (Clinton Maintenance Office). Please be aware that the site located at 12305 Jackson Street will be for town of Clinton residents only. The site located at 9414 Plank Road will be for any resident of East Feliciana Parish. Water will be distributed at both locations from 12 p.m. – 2 p.m. and from 4 p.m. – 6 p.m. The American Red Cross will also be providing hot meals at those locations beginning at noon. Anyone who has any questions in reference to this can contact the Office of Homeland Security and Emergency Preparedness at 225-683-1014.


Medical Needs

BATON ROUGE TREATMENT CENTER PATIENTS

The Baton Rouge Treatment Center is closed due to flooding. BRTC patients can receive their doses at the following clinics. The clinics close between 10 a.m. and 10:30 a.m.

  • Choices of Louisiana LaPlace at 128 Woodland Drive
  • Choices of Louisiana Hammond at 615 Pride Drive
  • Opiate Replacement Therapy in Breaux Bridge at 648 Latiolais Drive
  • Patients can also call the Methadone Authority at 225-342-8732

Kidney Dialysis

Patients in need of kidney dialysis should call (225) 772-1428.

Due to severe flooding, DaVita East Baton Rouge Dialysis (on O’Neal Lane) and DaVita Mid City Dialysis (on Florida Blvd.) are currently closed. All Baton Rouge DaVita dialysis patients should call 1-800-400-8331 to reschedule treatment. Dialysis patients will be accepted Monday beginning at 6:30 a.m. at the following centers in Baton Rouge: DaVita Essen Lane Dialysis, 7703 Picardy Ave.; DaVita Scotlandville Dialysis, 7797 Howell Boulevard.

Individuals needing help with emergency plans or more information about arranging dialysis treatment should call Fresenius Kidney Care’s toll-free Patient Emergency Hotline at 1-800-626-1297. This service is available for all patients, regardless of dialysis provider.

OTHER TREATMENT CENTERS

Our Lady of the Lake Regional Medical Center is supporting a community disaster response as the result of extreme flooding. LSU Health Baton Rouge and Our Lady of the Lake Physician Group are offering urgent care, pharmacy, and primary care services.

Our Lady of the Lake Physician Group is operating a temporary walk-in clinic with adult and pediatric services. The clinic is in a mobile health unit parked at the Essen entrance to Mary Bird Perkins – Our Lady of the Lake Cancer Center. No appointments are necessary.

LSU Health Baton Rouge Urgent Care is operating 24/7. The Mid City Pharmacy is open.

The North Clinic is located at 5439 Airline Highway and can be reached at 225-358-2280.

The Mid City Pharmacy is located at 1401 N. Foster Drive and can be reached at 225-987-9000.

All Capital Area Human Services clinics are open the week of August 21 Monday through Friday 8am-3pm. Visit their website to find a provider near you.

Information for Families with Children with Special Health Care Needs

Because children are in a critical period of development when toxic exposures can have profound negative effects, they are especially vulnerable to environmental hazards that arise after the flood.

The Department of Health suggests that children, and whenever possible teens, should not be involved in clean-up efforts but should return only after the area is cleaned. Children with medical concerns are even more vulnerable.

Resources for Families
  • The American Academy of Pediatrics has numerous resources for families at the Promoting Adjustment and Helping Children Cope website.
  • CDC – The Centers for Disease Control and Prevention also has this workbook for children between the ages of 3-7.
  • Your Child’s Doctor or care team can help you refill lost prescriptions, or refer you for other medical services.
  • Your Child’s Health Plan – Health plans, including the Healthy Louisiana (Medicaid) plans have people who can help you find doctors and other services if you had to relocate.
  • Medication – Your pharmacy can assist by contacting your physician for refill authorizations. If your pharmacy is not accessible to you, another pharmacy of the same chain (Walgreen’s, CVS, etc) may be able to access your prescription information by computer.
  • Other Community Resources – The Office of Public Health – Children’s Special Health Services Program has a list of resources for every region of the state may help families of children with special health care needs
  • Local Office of Emergency Preparedness – Your local office can be accessed by dialing 911.
  • Children’s Hospital Ventilator Assistance ProgramContact your child’s case manager
  • EarlySteps – For children ages birth to 3 years in this program, contact your child’s EarlySteps service coordinator to assist with making arrangements for your child’s services and other needs.
  • Human Services District/Authority – For children over 3 years of age and/or receiving waiver services, contact the support coordinator or the in your area. In the current areas impacted these are:
  • Capital Area Human Services District: 225-925-1910
  • Florida Parishes Human Services Authority: 985-543-4730
  • Acadiana Area Human Services District: 337-262-5610
Considerations for Returning Home with a Child with Medical Needs

Consider the services and supports that need to be in place to protect your child’s health before you return home or as you find a place to live such as:

  • Coping and Stress – If parents are coping well, their children are more likely to do the same. If parents display fear and upset, their children are more likely to have trouble coping as well. Parents should answer their children’s questions in a positive, hopeful manner, and limit TV news exposure for young children.
  • Medical services such as home health and essential personal care services.
  • Essential resources such as medications, special formulas, medical equipment such as ventilators, oxygen, medical supplies, etc.
  • Safe home environment. Is the home free from mold, especially if your child has a compromised immune system or breathing problems? If your child is wheelchair bound or has limited mobility, is the area accessible and are the surfaces safe?
  • How to access needed medical services? If a medical emergency or complication occurs, is your physician’s office open? Are needed medical specialists available? Can you get to the nearest emergency room open? Do you have transportation/ access to EMS services should your child need emergency care?
What is the role of a Pediatric Day Health Center in Emergency Preparedness?

The Pediatric Day Health Center (PDHC) is a program of Louisiana Medicaid and is a day health facility which provides medical care for children ages birth to 21.

During emergency situations, the PDHC facility may be opened as a shelter for families who need access to a physical location and with electricity for necessary medical equipment. The PDHC does not supply staffing resources, supplies or meals, so families will need to make sure someone is with their child at the PDHC and bring all necessary supplies and food with them.

If a family needs access to these services, they can call 911 and ask for the Local Office of Emergency Preparedness, who will work to get a near-by PDHC facility open for use.


Recovery Assistance Programs and Resources

FEMA DISASTER ASSISTANCE

FEMA Disaster Assistance is available and can include grants for temporary housing and home repairs, low-cost loans to cover uninsured property losses, and other programs to help individuals and business owners recover from the effects of the disaster.

1-800-621-FEMA (3362)

For speech disability or hearing loss callers who use TTY, call 1-800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), call 1-800-621-3362.

The toll-free telephone numbers will operate from 7 a.m. to 10 p.m. (local time) seven days a week until further notice.

A helpful SmartPhone app is also available – search for “FEMA” in the app store.

Types of assistance available:

  • Rental payments for temporary housing if the home is unlivable
  • Grants for home repairs and replacement of essential household items not covered by insurance to make dwelling safe, sanitary and functional
  • Grants to replace personal property and help meet medical, dental, funeral, transportation and other serious disaster-related needs not covered by other programs
  • Unemployment payments for up to 26 weeks for workers who temporarily lost jobs because of the disaster and do NOT qualify for state benefits
  • SBA loans- up to $200,000 for repairs and $40,000 for personal property (have to apply for FEMA)
  • Maximum FEMA grant is $33,000

Disaster Supplemental Assistance Program (DSNAP)

The first phase of the Disaster Supplemental Nutrition Assistance Program (DSNAP), formerly referred to as Disaster Food Stamps, began August 22 for residents impacted by the recent floods. Click here for our post about the first phase of the program or visit www.dcfs.la.gov for the most up-to-date DSNAP information.

ASSISTANCE WITH HOME CLEANUP

The Information Technology Disaster Resource Center and VisionLink are staffing a free hotline for those affected by the flood. This hotline will connect survivors with reputable and vetted relief agencies that will assist in cleaning and mucking out homes. All services are free.  To receive assistance call 1-800-451-1954. Additional information can be found here.

The Louisiana Southern Baptist Convention is offering assistance across South Louisiana. To  find a church near you visit their website or contact them directly at 877-487-4658. The assistance available depends upon location.

Additional Resources AND INFORMATION

FEMA issued a summary of key federal disaster aid programs that can be made available as needed and warranted under President Obama’s disaster declaration issued for the State of Louisiana.

The Red Cross launched a massive relief operating in Louisiana. Visit their flood relief website, download the Red Cross Emergency App by texting “GETEMERGENCY” to 90999, or dial 211 for additional information.

The latest river stages and forecasts can be found here.

Visit FloodSmart.gov for information on flood risks, flood maps, and tips for what to do after a flood.  Contact a FloodSmart representative at 1-888-379-9531 or fill out this form to have them call you.

NOLA.com provides information on what to do when returning to a flooded home. The advice was gathered from New Orleans residents after Hurricane Katrina.

Were you affected by the flood and have a baby? The Louisiana Department of Health has provided tips on safe sleep and breastfeeding for families displaced by the flood.

If you think you’ve been the victim of price gouging, please contact the Louisiana Attorney General’s Office Consumer Information Hotline at 1-800-351-4889.

The Louisiana Office of Motor Vehicles is offering duplicate vehicle titles, drivers licenses, IDs & other documents to those affected by the flood at no charge. Visit their website for additional details.


Emergency Camps for Children in East Baton Rouge Parish

The BREC team has opened five emergency camps for children in Baton Rouge, Baker, Central and Zachary. Camps are open from 7:30am-5:30pm and cost $14 a day or $50 per week. Parents can register for the camps at each location. Additional information can be found here.

  • Cedar Ridge Park, 13300 Cedar Ridge Drive, 70817
  • Independence Community Park, 7500 Independence Blvd., 70809
  • Highland Road Community Park, 14024 Highland Road, 70810
  • Jackson Community Park, 12250 Sullivan Road, 70818
  • Kathy Drive Park, 1801 Kathy Drive, 70816
  • Zachary Community Park, 20055 Old Scenic Highway, 70791
  • Mills Avenue Park, 424 Woodpecker Street, 70807
  • T.D. Bickham Park, 6850 Petit Road, 70714

Pet Shelters

Sherwood South Animal Hospital on South Sherwood Forest Blvd. is offering to house pets. They also have doctors on hand. Residents can call 225-293-6440 for more information.

A mobile pet shelter has been set up at the Baton Rouge River Center on 275 S River Rd.

The ASPCA has dispatched a disaster response team to conduct animal water rescues. The ASPCA is working with the Louisiana State Animal Response Team (LSART) to coordinate local resources. Residents who need assistance recovering an animal from their flooded home or who need emergency shelter for their animal should contact the Office of Homeland Security and Emergency Preparedness (OHSEP). Their contact information can be found here. More information about the ASPCA’s rescue efforts can be found here.

EBR Animal Control on 2680 Progress Road, Baton Rouge 70807 is serving as an animal shelter.

Did you lose a pet in the flood? Check with the Companion Animal Alliance of Baton Rouge for information on pets in their shelters  or temporary foster homes.


Supply and Volunteer Needs

Click here to view WAFB’s up to date list of volunteer and donation opportunities.

IMPORTANT: If donating clothes, it is extremely helpful to bag by size/gender and label. Many volunteer hours are being used to sort clothes. Please take the time to pre-sort and label clothes by size, gender and even season. This ensures volunteers can spend their time on other important tasks.

Salvation Army (currently accepting volunteers)

The Salvation Army needs volunteers at the distribution center (9401 Cortana Place in Baton Rouge). For more information contact (225) 355-4483. The following supplies are also needed.

  • Cleaning supplies (shovels, mops, brooms, wheelbarrows)
  • New bedding
  • Pillows
  • Baby diapers (espeically newborn size 6)
  • Baby wipes
  • Shampoo
  • Deodorant
  • New clothes and shoes

Lamar Dixon (currently accepting volunteers)

  • Blankets
  • Pillows
  • Towels
  • Clothes
  • Underwear (new in package)
  • Ziploc Bags

Baton Rouge River Center

  • Men’s Pants – Sizes 34, 35, 36, 40
  • Women’s Pants – 2, 4-6, 14-16, 16-18, 20
  • Men’s and Women’s Shirts – XL-4X
  • Women’s Clothes – 1x & 2x
  • Men’s and Women’s Underwear – All sizes
  • Shower Shoes
  • Men’s Shoes – 10, 11, 12
  • XL Adult Diapers

Capital Area United Way (700 Laurel St, Baton Rouge) is accepting volunteers and donated goods. The hours of service are 8:30am-4:30pm. Visit their website for volunteer opportunities. You can also contact Victoria Naquin (VictoriaN@caus.org) to volunteer with donation pick-up, sorting and delivery efforts, or Heather Otten (HeatherO@cauw.org) to assist in the office with research, data-entry and volunteer call activities. They are also accepting the following donations (items in bold are most needed):

  • Laundry Detergent
  • Tarps
  • Pillows
  • Blankets
  • Adult Diapers
  • Baby Diapers
  • Baby food & formula
  • Toilet paper
  • Bottled water
  • Non-perishable food items (e.g. canned goods)
  • Buckets
  • Mops
  • Cleaning supplies
  • Shockwave (to kill mold)
  • Rubber gloves
  • Masks
  • New, unopened packages of underwear (adult & children)
  • New, unopened packages of socks (adult & children)
  • Feminine hygiene products
  • Shampoo
  • Soap
  • Toilet paper
  • Deodorant
  • Bug spray
  • School supplies
  • Empty boxes or containers (plastic preferred)

River Oaks Baptist Church is distributing free items for community members. Items being distributed: water, non-perishable food, clothes, diapers for children and adults, personal hygiene products, paper products, like paper towels and bathroom tissue, pet food and bowls. Shipments are expected tomorrow (Thursday) and Friday from churches in Mississippi. List will be updated as availability increases.

St. John’s Methodist on Highland Road is accepting volunteers and donations. Additional details can be found on their website.

The Junior League of New Orleans is collecting diapers in all sizes, women’s hygiene products and gift cards in $20 amounts to Target and Walmart. Donations are being accepted at their headquarters (4319 Carondelet St., New Orleans, LA 70115) during normal business hours of 8:30am-5:30pm Monday through Friday. Financial contributions can also be made on their website.

If you are interested in helping in Mid City or North BR, email Star Hill Church BR at administrator@starhillchurch.org (mid city).

The City of Denham Springs, Healing Place Church, and Jefferson Baptist Church are working together to establish a distribution center to meet the needs of individuals in our community. Donations for the center can be dropped off at Healing Place’s Denham Springs campus, located in the 600 block of Florida Boulevard behind Whitney Bank, or at Jefferson Baptist Church in Baton Rouge.