Free rides to medical appointments for our members

June 5, 2018

We know how important it is to be able to get to and from your medical appointments. Taking the bus, paying for a taxi or trying to find someone to drive you to your doctor’s office isn’t always easy. That’s why Louisiana Healthcare Connections members have access to free transportation to doctor’s visits – even urgent care.

For our members, making a transportation appointment is easy!

As a Louisiana Healthcare Connections member, all you’ll have to do to schedule your ride is call 1-855-369-3723 (Hearing Loss: 711) or visit at least 48 hours before your doctor’s visit. If you’ve never scheduled a ride with us before, you’ll need to call for your first ride.

When you schedule your ride, you’ll need to provide some basic information:

  • Member ID number (Medicaid # on your ID card)
  • Date and time of your appointment
  • The address of your appointment

Some important things to know:

  • Is your appointment with a doctor who is more than 50 miles away? We can help get you there – just call us for prior approval.
  • Do you need to get to an Urgent Care? If you need Urgent Care, you can schedule a ride any time, seven days a week, 24-hours a day.
  • Do you need to bring a child or caregiver with you to your medical appointment? Don’t worry – You may bring one additional passenger on your ride.

Want to learn more about this benefit? Check out the Frequently Asked Questions on our website.