How Do I Change Plans?

Are you interested in becoming a Louisiana Healthcare Connections member? Here are answers to some of the common questions you might have about how to switch your Healthy Louisiana Medicaid plan.

I was recently approved for Medicaid, but I want to change my plan. How do I switch?

To change health plans by phone, call Healthy Louisiana at 1-855-229-6848 (TTY: 1-855-526-3346). Remember: free interpretation services are available to you if you need them.

To change plans online, click here. This will take you to the Healthy Louisiana secure login page. You’ll be asked to enter some basic information to get started.

You can also use the Healthy Louisiana app to change plans. You can download the Healthy Louisiana app in the Apple App Store or Google Play.

I want to switch plans, but I’m not a new Medicaid member. Can I do that?

You can change your Healthy Louisiana plan after the first 90 days for certain reasons. These reasons might be that your plan changed the services you need, or you can’t get the kind of care you need.

You can only change plans by phone after the first 90 days. You’ll need to call Healthy Louisiana at 1-855-229-6848 (TTY: 1-855-526-3346) and ask for a transfer form.

I was told I can change plans during Open Enrollment. What is that?

Open Enrollment is a period of time held every year when you can switch plans. You’ll get a letter in the mail letting you know when Open Enrollment will be. The letter will also tell you how to switch health plans. If you don’t want to switch plans, you won’t need to do anything.

You can find more information about changing your plan at the Healthy Louisiana website. You can also click here for the answers to more common questions about Healthy Louisiana.

Last Revised: February 2, 2021