Survey Says: Our Members Love Us

September 28, 2017



The results of the 2016 Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey are in. We are thrilled that our members gave us an 85% satisfaction rating! Here’s what our members said:

We connect them to the care they need

94% say we make it easy to connect them to the care they need, where they need it. Angela Flowers, one of our members, says, “I can stay in my area. I don’t have to go a long way to see my specialist.”

It’s easy to get fast appointments

94% say they can get appointments with their doctors as soon as they need it. Many of our doctors even offer after-hours and weekend appointments!

Our members have access to specialists

90% say they’re able to get an appointment with the specialist they need. That’s because we have over 15,000 doctors and specialists in our network across the state.

We are member-friendly

Our members gave us an 89.6% approval rating for great customer service. We are committed to making sure our members get the care they need!

Want to learn more about what we do that our members love? Check out our website and connect with us on Facebook and Twitter!


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