Why choose us?
Louisiana Healthcare Connections gives you more.
More Doctors. We have more doctors, specialists, and mental health providers than any other health plan. That means it’s easier to get the care you need, when and where you need it.
More Rewards. We offer up to $575 in reward opportunities for making healthy choices. Focusing on your health means more money in your pocket for utilities, groceries, rent, gas, and more.
Extra Benefits. Our adult members get $500 per year for dental care, PLUS extra vision and hearing benefits. That’s care beyond Medicaid for things that matter.
Make sure you have Louisiana Healthcare Connections at myplan.healthy.la.gov/en/my-account.
Frequently Asked Questions
How do I choose a health plan?
You have five ways to choose a health plan.
- Online: Log into your account or create one at myplan.healthy.la.gov/en/my-account.
- Mobile app: Download the Healthy Louisiana mobile app for free.
- Phone: Call Healthy Louisiana at 1-855-229-6848 (TTY: 1-855-526-3346).
- Fax: Send the enrollment form to 1-888-858-3875.
- Mail: Send the enrollment form to PO Box 1097, Atlanta, GA 30301-9913.
I didn’t get a letter. Can I still change my health plan?
Yes. Everyone on Medicaid can visit myplan.healthy.la.gov/en/my-account to change their health plan.
If you didn’t receive a letter, it probably means Medicaid doesn’t have your up-to-date address or email address. You can update your contact info at myplan.healthy.la.gov/en/my-account or by calling Louisiana Healthcare Connections at 1-866-595-8133 (TTY 711), Monday through Friday, 7 a.m. to 7 p.m.
Do I need a reason to change my health plan?
No. You do not need a reason to change your health plan at this time. Anyone receiving Medicaid can change their health plan at myplan.healthy.la.gov/en/my-account. After March 31, 2023, you can only change your health plan with a reason approved by the Louisiana Department of Health.
Does Louisiana Healthcare Connections have an adult dental benefit?
Yes! As an extra benefit, our adult members get up $500 in dental services each year starting January 1, 2023.
(If you saw a comparison chart that said we do not offer an adult dental benefit, it is not correct.)
Could being switched to a different health plan mean different doctors, specialists, and other providers?
Yes. A different health plan may mean different doctors and specialists. Having access to the doctors you need is important for your health. So, if you were switched to a health plan with a smaller provider network, there will be fewer doctors you can see.
Louisiana Healthcare Connections has the largest provider network of any Medicaid health plan. This gives you access to the most specialists, mental health providers, primary care providers, vision providers, obstetricians, and more.
If there’s a certain provider that’s important to you, you can use our Find a Provider tool to make sure they are in our network.
Has my Medicaid coverage been affected?
No. Being switched to a different health plan does not affect your Medicaid coverage. However, if you do not have Louisiana Healthcare Connections, you will miss out on our extra benefits and rewards.