Don’t Lose Your Chance to Choose!

The Louisiana Department of Health is sending letters to Medicaid members announcing a possible change in their health plan. You may end up with a different health plan.

Make sure you have Louisiana Healthcare Connections on January 1, 2023. You can make changes to your health plan until 6 p.m. on December 29, 2022.

Make Your Choice Now

Why choose us?

Louisiana Healthcare Connections gives you more.

More Doctors. We have more doctors, specialists, and mental health providers than any other health plan. That means it’s easier to get the care you need, when and where you need it.

More Rewards. We offer up to $575 in reward opportunities for making healthy choices. Focusing on your health means more money in your pocket for utilities, groceries, rent, gas, and more.

Extra Benefits. Our adult members get $500 per year for dental care, PLUS extra vision and hearing benefits. That’s care beyond Medicaid for things that matter.

Make sure you have Louisiana Healthcare Connections at myplan.healthy.la.gov/en/my-account.

Frequently Asked Questions

How do I choose a health plan?

You have five ways to choose a health plan.

  1. Online: Log into your account or create one at myplan.healthy.la.gov/en/my-account.
  2. Mobile app: Download the Healthy Louisiana mobile app for free.
  3. Phone: Call Healthy Louisiana at 1-855-229-6848 (TTY: 1-855-526-3346).
  4. Fax: Send the enrollment form to 1-888-858-3875.
  5. Mail: Send the enrollment form to PO Box 1097, Atlanta, GA 30301-9913.

I didn’t get a letter. Can I still change my health plan?

Yes. Everyone on Medicaid can visit myplan.healthy.la.gov/en/my-account to change their health plan.

If you didn’t receive a letter, it probably means Medicaid doesn’t have your up-to-date address or email address. You can update your contact info at myplan.healthy.la.gov/en/my-account or by calling Louisiana Healthcare Connections at 1-866-595-8133 (TTY 711), Monday through Friday, 7 a.m. to 7 p.m.

I am not sure if I was switched to a different health plan. How do I find out?

You can go to myplan.healthy.la.gov/en/my-account to check and choose your health plan.

When can I choose a health plan?

Starting November 8, 2022, through 6 p.m. on December 29, 2022, you can choose the health plan you will start with on January 1, 2023. After that, if you change your mind, you have until March 31, 2023 to switch.

If you change to another health plan:Your new plan will start on:
From November 8, 2022 through 6 p.m. on December 29, 2022January 1, 2023
After 6 p.m. on December 29, 2022 through 6 p.m. on January 30, 2023February 1, 2023
After 6 p.m. on January 30, 2022 through 6 p.m. on February 27, 2023March 1, 2023
After 6 p.m. on February 27, 2022 through 6 p.m. on March 30, 2023April 1, 2023
After 6 p.m. on March 30, 2023 through 6 p.m. March 31, 2023May 1, 2023

Do I need a reason to change my health plan?

No. You do not need a reason to change your health plan at this time. Anyone receiving Medicaid can change their health plan at myplan.healthy.la.gov/en/my-account. After March 31, 2023, you can only change your health plan with a reason approved by the Louisiana Department of Health.

Does Louisiana Healthcare Connections have an adult dental benefit?

Yes! As an extra benefit, our adult members get up $500 in dental services each year starting January 1, 2023.

(If you saw a comparison chart that said we do not offer an adult dental benefit, it is not correct.)

Could my health plan changing affect my access to doctors, specialists, and other providers?

This change may affect your choice in doctors and specialists. Having access to the doctors you need is important for your health. If you choose a health plan with a small provider network, there will be fewer doctors you can see.

Louisiana Healthcare Connections has the largest provider network of any Medicaid health plan. This gives you access to the most specialists, mental health providers, primary care providers, vision providers, obstetricians, and more.

If there’s a certain provider that’s important to you, you can use our Find a Provider tool to make sure they are in our network.

Will this change affect my Medicaid coverage?

No. This will not affect your Medicaid coverage. However, if you do not choose Louisiana Healthcare Connections, you will miss out on our extra benefits and rewards.

Do I need new ID cards or a new welcome packet?

New Louisiana Healthcare Connections members will get a welcome packet and ID cards in January.

If you are currently a Louisiana Healthcare Connections member and stay a member, you will not receive a new ID card unless you request one. If you are a current member and need a new ID card, you can request one through the member portal or by calling us at 1-866-595-8133 (TTY: 711) Monday – Friday, 7 a.m. to 7 p.m.