Good mental health is important for good physical health. We’re here to help our members get the support and care they need for the best possible mental health. We want our members to have mental health and substance use care that is:

1. Self-led: As much as possible, we want you to control your own life and plan of care.
2. Personal: Your plan of care should fit you.
3. Empowered: With education and support, you are a part of all decisions that affect your life.
4. Holistic: Your whole life – mind, body, spirit and community – is part of your recovery.
5. Flexible: Recovery is a journey, and there may be setbacks. That’s okay!
6. Peer-Supported: Support from others who have faced similar challenges is an important part of recovery.
7. Respectful: Everyone involved in your care must respect you and protect you against discrimination of any kind.
8. Responsible: Working toward recovery requires bravery commitment.
9. Hopeful: Hope is the first step in the recovery process.

Our covered behavioral health services include:

• Outpatient mental health and substance use services (counseling/therapy)
• Psychiatric services and medication management
• Psychiatric inpatient hospital
• Psychological testing
• Intensive Outpatient Services for substance use treatment
• Non-hospital and inpatient residential detoxification, rehabilitation and halfway house
• Crisis services, 24/7
• Psychiatric residential treatment for children (under the age of 18)
• Rehabilitation services such as Assertive Community Treatment (ACT)
• Referrals to other community-level resources
• Transitional health care services

Learn more about our behavioral health and substance use programs, tools and supports for our members. You can also call Member Services at 1-866-595-8133 (TTY: 711), Monday – Friday, 7 a.m. – 7p.m., for more information.

You can get help right away if you are having a mental health problem or a crisis. Call our 24/7 Mental Health Services Line to speak with a licensed mental health counselor at 1-844-677-7551 (TTY: 711). For life-threatening situations, always call 988.